THIRANDAL MIDUKKU LTD

VENDOR CUSTOMER TERMS

Last Updated: May 2026

IMPORTANT NOTICE

These Vendor Customer Terms govern purchases made from independent vendors through the Thirandal Midukku Ltd online marketplace.

By placing an order through the Platform, customers agree to these Terms.

INTRODUCTION

Thirandal Midukku Ltd operates an online marketplace that connects customers with independent vendors.

The Platform facilitates transactions but, unless expressly stated otherwise, is not the seller of products listed by vendors.

These Terms apply to purchases made from vendors through the Platform.

THE SALES CONTRACT

When a customer purchases a product through the Platform:

• a) The sales contract is formed between the customer and the vendor;
• b) The vendor is the legal seller of the product;
• c) The vendor is responsible for product quality, safety, legality, fulfilment, and compliance with applicable laws.

Thirandal Midukku Ltd facilitates the transaction but is not generally a party to the sales contract.

• d) the Platform acts solely as an intermediary unless expressly stated otherwise;
• the Platform does not manufacture, inspect, or guarantee vendor products;
• the Platform does not guarantee that vendors will fulfil orders.

PRODUCT INFORMATION

Vendors are responsible for ensuring that:

• Product descriptions are accurate;
• Product images fairly represent products;
• Product prices are accurate;
• Products are lawful and safe;
• Products comply with applicable regulations.

Customers should review product descriptions carefully before placing an order.

PRODUCT AVAILABILITY

All products are subject to availability.

Vendors may occasionally be unable to fulfil an order due to:

• Inventory shortages;
• Production issues;
• Shipping restrictions;
• Circumstances beyond their control.

Where an order cannot be fulfilled, customers will be notified and may be entitled to a refund.

PRICING

All prices displayed on the Platform are generally shown in Sri Lankan Rupees (LKR) unless otherwise stated.

Customers acknowledge that:

• Currency conversion rates may apply;
• Banks may charge conversion fees;
• International transaction charges may apply.
• Such charges are the responsibility of the customer.

ORDERS

Orders are subject to acceptance by the vendor.

Vendors reserve the right to refuse or cancel orders where:

• Products become unavailable;
• Payment cannot be verified;
• Fraud is suspected;
• Delivery restrictions apply;
• Incorrect pricing information has been displayed.

Customers will be notified where orders cannot be fulfilled.

• Product Recalls
• if a vendor recalls a product:
• the Platform may notify customers;
• listings may be removed immediately;
• refunds may be issued where appropriate.

7. PAYMENTS

Payments must be made through approved payment methods offered by the Platform.

Customers warrant that:

• They are authorised to use the selected payment method;
• Payment information is accurate;
• Sufficient funds are available.

SHIPPING AND DELIVERY

Vendors are responsible for dispatching products purchased through the Platform.

Delivery times are estimates only and are not guaranteed.

Customers are responsible for:

• Providing accurate delivery information;
• Paying applicable customs duties or import taxes;
• Complying with local import regulations.
• Neither the Vendor nor Thirandal Midukku Ltd shall be responsible for delays caused by:
• Customs authorities;
• Postal services;
• Couriers;
• Weather events;
• Circumstances beyond reasonable control.

RISK AND OWNERSHIP

Ownership of products passes to the customer when full payment has been received and the product has been dispatched, unless otherwise required by applicable law.

Risk in products generally passes upon delivery to the customer.

RETURNS AND REFUNDS

Customers may be entitled to returns, refunds, repairs, replacements, or other remedies under applicable consumer protection laws.

Customers should refer to the Platform's Returns and Refunds Policy for further details.

Certain products may not be eligible for cancellation or return where permitted by law, including:

• Personalised products;
• Custom-made products;
• Perishable goods;
• Hygiene-sensitive products where seals have been broken.

DAMAGED OR FAULTY PRODUCTS

If a product arrives damaged, defective, or materially different from its description, customers should contact the vendor or Platform promptly.

Vendors may be required to:

• Repair the product;
• Replace the product;
• Provide a refund;
• Offer another appropriate remedy.

The applicable remedy will depend on the circumstances and applicable law.

CUSTOMER RESPONSIBILITIES

Customers agree to:

• Provide accurate information;
• Treat vendors respectfully;
• Communicate honestly;
• Comply with applicable laws;
• Avoid misuse of the Platform.

PROHIBITED CONDUCT

Customers must not:

• Make fraudulent claims;
• Abuse vendors;
• Harass Platform representatives;
• Attempt chargeback fraud;
• Provide false information;
• Engage in unlawful activity.
• Breaches may result in suspension or termination of Platform access.

VENDOR RESPONSIBILITIES

Vendors agree to:

• Fulfil accepted orders;
• Provide accurate product information;
• Respond to customer enquiries;
• Address legitimate complaints;
• Comply with applicable laws.

DISPUTES

Customers should first contact the Vendor regarding any product-related issue.

Where appropriate, Thirandal Midukku Ltd may assist in facilitating communication or dispute resolution.

The Platform is not required to determine disputes and may decline involvement where appropriate.

• Chargebacks

Customers should note that fraudulent chargebacks may lead to suspension. The Platform may recover chargeback costs and chargeback disputes may be shared with payment providers

INTELLECTUAL PROPERTY

Product designs, branding, images, and other intellectual property associated with products remain the property of the relevant vendor or rights holder.

Customers must not reproduce or commercially exploit vendor intellectual property without permission.

LIMITATION OF LIABILITY

To the fullest extent permitted by law:

• a) Vendors shall not be liable for indirect or consequential losses;
• b) Vendors shall not be liable for losses arising from events beyond their reasonable control;
• c) Thirandal Midukku Ltd shall not be liable for losses arising from vendor conduct, except where liability cannot lawfully be excluded.

Nothing in these Terms excludes statutory consumer rights or liability that cannot legally be excluded.

Marketplace Discretion

The Platform may, where it reasonably considers it necessary to protect the integrity, security or proper operation of the Marketplace, or to comply with applicable law, take such action as it considers appropriate, including:

• (a) removing, suspending or restricting any listing;
• (b) suspending or restricting any transaction;
• (c) cancelling or refusing to process any order that it reasonably suspects to be fraudulent, unauthorised or otherwise in breach of these Terms;
• (d) delaying shipment verification or payment processing pending further checks; and

(e) requesting such information or documentation as is reasonably required to verify the identity of a Vendor or Customer, or to verify the legitimacy of any transaction.

The Platform shall, where reasonably practicable, notify the affected party of any action taken under this clause and the reasons for it, unless doing so would prejudice the prevention or detection of fraud, breach any legal obligation, or compromise the security or integrity of the Marketplace.

FORCE MAJEURE

Neither Vendors nor Thirandal Midukku Ltd shall be liable for failure or delay caused by circumstances beyond reasonable control, including:

• Natural disasters;
• War or civil unrest;
• Government restrictions;
• Pandemics;
• Transportation disruptions;
• Internet outages.

CHANGES TO THESE TERMS

These Terms may be updated from time to time.

Updated versions will be published on the Platform and take effect from the date of publication.

GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

JURISDICTION

The courts of England and Wales shall have jurisdiction over disputes arising from these Terms, except where mandatory consumer protection laws provide otherwise.

CONTACT DETAILS

Thirandal Midukku Ltd

20 Wenlock Road

London

England

N1 7GU

Email: info@@thirandalmidukku.com

Phone: +44 7565 543057