THIRANDAL MIDUKKU LTD
PRIVACY POLICY
Last Updated: May 2026
1. Introduction
Thirandal Midukku Ltd ("Thirandal Midukku", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, place an order, register as a vendor, or otherwise interact with our Platform.
We are committed to complying with applicable data protection laws, including:
- UK General Data Protection Regulation ("UK GDPR")
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR), where applicable
By using our Platform, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Thirandal Midukku Ltd is a UK-based online marketplace and social enterprise dedicated to supporting Tamil women entrepreneurs through access to international markets and fair-trade opportunities.
Registered Office
- 20 Wenlock Road, London, England, N1 7GU
Contact
- Email: info@@thirandalmidukku.com
- Phone: +44 7565 543057
For the purposes of UK GDPR, Thirandal Midukku Ltd acts as a Data Controller in relation to personal information collected through the Platform.
3. Information We Collect
We may collect and process the following categories of personal data:
Identity Information
- Full name
- Date of birth (where required)
- Username or account details
Contact Information
- Email address
- Telephone number
- Billing address
- Delivery address
Account Information
- Login credentials
- Account preferences
- Communication preferences
Order Information
- Products purchased
- Order history
- Delivery information
- Customer service enquiries
Vendor Information
- Business name
- Business address
- Product information
- Vendor account information
- Payment details
Financial Information
- Payment transaction information
- Payment status
Please note that payment card information is generally processed by third-party payment providers and not stored directly by us.
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
Marketing Information
- Newsletter preferences
- Marketing communication preferences
4. How We Collect Information
We collect information:
- Directly from you when you create an account
- When you place orders
- When you apply to become a vendor
- When you contact us
- Through cookies and website technologies
- Through interactions with customer support
- Through payment and delivery service providers
5. How We Use Your Information
We may use personal data to:
- Create and manage customer accounts
- Process orders and payments
- Deliver products
- Verify vendor applications
- Manage vendor relationships
- Provide customer support
- Improve website functionality and services
- Prevent fraud and unlawful activity
- Send service-related communications
- Comply with legal obligations
- Protect our legal rights and interests
6. Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
- Contract Performance
Where processing is necessary to fulfil a contract with you or take steps before entering into a contract.
Legitimate Interests
Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. Examples include:
- Fraud prevention
- Website security
- Improving services
- Business administration
- Legal Obligations
Where processing is required to comply with legal obligations.
Consent
Where consent is required by law, including certain marketing communications and cookies. You may withdraw consent at any time.
7. Sharing Information
We may share personal data with:
- Payment Providers
- To process transactions securely.
- Delivery and Logistics Providers
- To fulfil orders and deliveries.
- IT Service Providers
- Including website hosting, cloud storage, analytics, and software providers.
- Professional Advisers
- Including lawyers, accountants, insurers, and auditors.
- Regulators and Authorities
Where disclosure is required by law or to protect legal rights.
Vendors
Where necessary to process and fulfil customer orders.
We do not sell personal data to third parties.
8. International Data Transfers
Because vendors may be located in Sri Lanka and customers may be located worldwide, personal data may be transferred outside the United Kingdom.
Where international transfers occur, we take reasonable steps to ensure that personal information receives an appropriate level of protection in accordance with UK GDPR requirements. These safeguards may include:
- Contractual protections
- Secure processing arrangements
- Organisational and technical security measures
9. Data Security
We implement appropriate technical and organisational measures designed to protect personal data against:
- Unauthorised access
- Unlawful processing
- Loss
- Destruction
- Damage
- Misuse
However, no internet transmission or storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Maintain records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
11. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of personal data
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
- Requests may be submitted to: info@@thirandalmidukku.com
We may require verification of identity before responding.
12. Marketing Communications
We may send marketing communications where permitted by law. You may opt out of marketing communications at any time by:
- Using the unsubscribe link in emails
- Updating account preferences
- Contacting us directly
- Service-related communications may still be sent where necessary.
13. Cookies
Our Platform uses cookies and similar technologies to:
- Improve website functionality
- Remember preferences
- Analyse website usage
- Enhance user experience
Further details are available in our Cookie Policy. You may manage cookies through your browser settings.
14. Third-Party Links
Our Platform may contain links to external websites. We are not responsible for:
- Third-party content
- Third-party privacy practices
- Third-party security arrangements
- Users should review the privacy policies of any third-party websites visited.
15. Children's Privacy
Our Platform is intended for users aged 18 years and over. We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be published on the Platform with a revised "Last Updated" date.
Continued use of the Platform after publication of changes constitutes acceptance of the revised Privacy Policy.
17. Contact Us
If you have questions regarding this Privacy Policy or your personal data, please contact:
- Thirandal Midukku Ltd
- 20 Wenlock Road
- London, England, N1 7GU
- Email: info@@thirandalmidukku.com
- Phone: +44 7565 543057
