THIRANDAL MIDUKKU LTD

CUSTOMER AGREEMENT

Last Updated: May 2026

IMPORTANT NOTICE

This Customer Agreement governs the relationship between Thirandal Midukku Ltd ("Platform", "we", "our", or "us") and customers who create accounts, access services, or make purchases through the Platform. This should be read together with:

• Terms and Conditions;
• Returns and Refunds Policy;
• Vendor Customer Terms;
• Website Terms of Use.

By creating an account, accessing Platform services, or placing orders, you agree to be bound by this Agreement.

1. ABOUT THE PLATFORM

(Thirandal Midukku Ltd’s ) Shop TM is a UK-based online marketplace Platform and social enterprise dedicated to supporting Tamil women entrepreneurs, particularly those located in Sri Lanka's Northern, Eastern, and Up-Country regions.

Our mission is to connect women-led businesses with international customers, helping to generate sustainable incomes, promote economic independence, and strengthen communities through fair and ethical trade.

The Platform provides customers with access to products offered by independent vendors.

2. CUSTOMER ELIGIBILITY

To create an account or place an order through the Platform, you must:

• Be at least 18 years old;
• Have legal capacity to enter into binding contracts;
• Provide accurate information;
• Comply with applicable laws and regulations.

3. CUSTOMER ACCOUNTS

Customers may create accounts to:

• Place orders;
• Track purchases;
• Save delivery information;
• Manage preferences;
• Access customer support services.
• When creating an account, customers agree to:
• a) Provide accurate and complete information;
• b) Keep account details updated;
• c) Maintain confidentiality of login credentials;
• d) Notify the Platform immediately of unauthorized account access.

Customers remain responsible for activities conducted through their account.

4. PLATFORM SERVICES

The Platform may provide:

• Product listings;
• Vendor storefronts;
• Payment processing support;
• Order management tools;
• Customer support services;
• Vendor-customer communication tools;
• Promotional and marketing services.

The Platform reserves the right to modify, suspend, or discontinue services where necessary.

5. MARKETPLACE RELATIONSHIP

Customers acknowledge that:

• a) Products are generally sold by independent vendors;
• b) Vendors are responsible for product quality, descriptions, fulfilment, and customer service obligations;
• c) Thirandal Midukku Ltd operates as an online marketplace facilitating transactions between vendors and customers;
• d) The Platform may assist in dispute resolution but is not generally the seller of products.

6. CUSTOMER RESPONSIBILITIES

Customers agree to:

• Provide accurate information;
• Use the Platform lawfully;
• Respect vendors and Platform representatives;
• Maintain account security;
• Pay for products ordered;
• Comply with Platform policies.

7. ACCEPTABLE USE

Customers must not:

• Engage in unlawful activity;
• Commit fraud or attempted fraud;
• Provide misleading information;
• Abuse vendors or other users;
• Upload harmful software or malicious code;
• Interfere with Platform operations;
• Infringe intellectual property rights.

The Platform may suspend or terminate access for breaches of this Agreement.

8. PAYMENTS

Payments must be made using approved payment methods offered through the Platform.

Customers agree that:

• Payment information provided is accurate;
• They are authorized to use the chosen payment method;
• Sufficient funds are available.

Orders may be cancelled where payment cannot be successfully processed. Payment processing services may be provided by authorised third-party payment processors subject to their own terms and privacy policies.

9. PRICING

Unless otherwise stated, prices displayed on the Platform are shown in Sri Lankan Rupees (LKR).

Customers acknowledge that:

• Currency conversion charges may apply;
• International transaction fees may apply;
• Exchange rates may vary.
• Delivery charge
• Customs duties
• Import taxes
• VAT, or other governmental charges applicable in their country unless otherwise stated.
• Such charges are the responsibility of the customer. Customers are responsible for any

10. CUSTOMER COMMUNICATIONS

The Platform may send communications relating to:

• Orders;
• Account management;
• Customer service;
• Security notifications;
• Policy updates;
• Marketing communications where permitted.

Customers may opt out of marketing communications at any time. Customers may request closure of their account at any time by contacting customer support, subject to completion of outstanding transactions and legal record-keeping obligations.

11. DISPUTES

Customers should first attempt to resolve product-related issues directly with the relevant vendor.

Where appropriate, Thirandal Midukku Ltd may assist in facilitating communication between customers and vendors.

The Platform reserves the right to determine the extent of any involvement in disputes.

12. INTELLECTUAL PROPERTY

All Platform content, including:

• Branding;
• Logos;
• Website design;
• Software;
• Graphics;
• Text;
• remains the property of Thirandal Midukku Ltd or its licensors.

Customers may not reproduce, distribute, modify, or commercially exploit Platform content without written permission.

13. PRIVACY

Personal information is processed in accordance with the Platform's Privacy Policy.

By using the Platform, customers acknowledge that personal data may be processed as described in that policy.

14. SUSPENSION AND TERMINATION

The Platform may suspend or terminate customer accounts where:

• This Agreement is breached;
• Fraud is suspected;
• Unlawful activity occurs;
• Platform security is compromised;
• Customer conduct causes harm to vendors, users, or the Platform.
• Termination does not affect accrued rights or obligations.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Thirandal Midukku Ltd shall not be liable for:

• Indirect or consequential losses;
• Loss of profits or business opportunities;
• Vendor conduct;
• Delivery delays;
• Third-party payment failures;
• Events beyond our reasonable control.

Nothing in this Agreement affects any statutory rights that customers have under applicable consumer protection laws, including the Consumer Rights Act 2015 where applicable.

16. FORCE MAJEURE

The Platform shall not be liable for failure or delay caused by circumstances beyond reasonable control, including:

• Natural disasters;
• Government restrictions;
• Civil unrest;
• Transportation disruptions;
• Internet outages;
• Pandemics;
• Labours disputes.

17. CHANGES TO THIS AGREEMENT

We may amend this Agreement from time to time.

Updated versions will be published on the Platform and become effective upon publication. changes will apply to future orders/use.

existing orders remain governed by the terms applicable when the order was placed, unless the law permits otherwise.

Continued use of the Platform constitutes acceptance of any revised Agreement.

18. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

19. JURISDICTION

The courts of England and Wales shall have jurisdiction over disputes arising from this Agreement, except where mandatory consumer protection laws provide otherwise.

20. Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

21. CONTACT DETAILS

Thirandal Midukku Ltd

20 Wenlock Road

London

England

N1 7GU

Email: info@@thirandalmidukku.com

Phone: +44 7565 543057